Updated FAQs


In an emergency, the University will use NinerAlerts to reach you. This may include email, text messages, on-campus screen messages and social media. Make sure your cell phone number is up-to-date in Banner Self Service to receive text messages. Your family members can sign up to receive NinerAlerts, too. More information is available at emergency.uncc.edu/NinerAlerts.

In non-emergency situations, we may use NinerNotices to keep you updated on information. You will automatically receive these emails. Family members can also sign up for NinerNotices by visiting emergency.uncc.edu/NinerNotices.

General updates will be shared via this Niner Nation Cares website, the daily Niner Insider email and through your University email address. Families can sign up here for Niner Insider.

On-campus COVID-19 testing is available by appointment for students, faculty and staff who are symptomatic or referred for testing. Additionally, the University is testing asymptomatic students and employees through mitigation testing.

On-campus COVID-19 testing is currently available through the Student Health Center and will continue to be available by appointment for students, faculty and staff who are symptomatic or referred for testing.

  • Jan. 20 - Remote start of spring semester
  • Feb. 18-21 – On-campus move-in
  • Feb. 8 -12 - Spring Break
  • Feb. 22 – In-person campus classes begin

The University heard overwhelmingly from Student Government Association (SGA) leaders about how important it was to preserve a weeklong break this semester for students, even if it was in early February, especially since our fall semester continued until Dec. 23. To honor this request safely, the break was moved to before students returned to campus. This increases the chances of asymptomatic carriers being identified through re-entry testing, reducing the risk of an outbreak on our campus. Additionally, this action aligns with feedback we heard from students and faculty who indicated that going from remote/online to face-to-face and back to remote/online education was challenging. This schedule also responds to the desire to maintain as much in-person learning as possible, which will now begin in February and continue through May, when health officials expect conditions to be improved.

If you don’t see your question answered here, please submit this form.

Bookstore, Mail Services and 49er Card Office

Everyone is required to wear a face covering when inside. Contactless forms of payment are encouraged, and receipts will be emailed. Learn more about COVID-19 precautions at the bookstore.

The bookstore is open Monday-Friday, 10 a.m.- 5 p.m. for online textbook order pick up. Textbooks must be ordered online. Please contact the bookstore at sm276@bncollege.com if you previously requested in-store pick-up and now prefer to have your textbooks shipped to you instead. Shipping requests must be received by Jan. 11 in order to receive free shipping. Shipping rates will apply after this date.

Textbooks are only available for online purchase. You may have your books shipped or pick them up in the store. Check bookstore hours and textbook return deadlines and ordering information online.

Yes, your mail will be held at Mail Services in lower Prospector. You will receive an email notifying you that mail arrived and is ready for pickup. Make sure you bring your 49er Card.

The Smart Lockers are a touchless solution for retrieving your packages. This area is monitored to ensure physical distancing protocols are followed. Students can retrieve packages from smart lockers any time the Prospector building is open. If packages are moved to the mailroom, students must pick up during Mail and Package Services hours.

New students living in residence halls: 

  • Housing and Residence Life will provide all new students living in residence halls with their card upon check-in if they submitted an approved photo online by the photo submission deadline.  

New commuter students and graduate students:

Continuing students seeking a replacement card:

The 49er Card and Meal Plan Office in the Auxiliary Services Building is open by appointment only. The ID Card Office in the Student Union is closed. Book an appointment online to meet with a specialist. More information about 49er Card and Meal Plan Office hours and service changes is available on the Auxiliary Services website.


Yes, Dining Services will maintain limited operations during remote instruction and increase offerings once in-person classes resume. Check out Dine on Campus to see what’s available and hours of operation.

Dining Services is implementing all of the necessary changes for social distancing and safety protocols. Here's what you can expect:

  • All operations are cashless. Download the Niner Diners Mobile Ordering app or use newly installed kiosks to complete transactions.
  • Dine-in seating will be reduced in all facilities to allow for a maximum of 50% occupancy and spaced appropriately to ensure you can dine at a safe distance. 
  • A maximum of four people per table in dining areas is permitted. Furniture may not be moved to accommodate more than four people. 
  • Only single-use cutlery and serviceware will be provided.
  • Hand sanitizer stations are available throughout each dining area.
  • Plexiglass shields are installed at all cashier, counter and food service areas. 
  • Safe dining practice signage and floor decals to indicate six feet of separation in lines are posted throughout dining areas. 
  • Self-service food stations have been eliminated; dining staff will serve all food.
  • Dining staff are required to wear masks and gloves at all times.
  • You are required to wear a face covering when you aren’t eating. 
  • Sanitization frequency has been increased. Dining locations are sanitized regularly throughout the day and receive a deep cleaning daily in between meal periods and when locations are closed.
  • Campus dining staff will be screened daily for COVID-19 symptoms before starting work.

You will receive an email with additional details regarding your meal plan and billing if you filled out an attestation form for spring.

Yes, full-semester meal plans go live on Jan. 16. Check out Dine on Campus to see what’s available and hours of operation.

Yes, you can use the Meal Plan Selection form to cancel your meal plan. You can also contact the Meal Plan Office to discuss your options.

Yes, you will receive a refund if you cancel your meal plan. Refunds will be processed within three business days and credited to your student account. Cancellations made after Wednesday, Feb. 17 at noon will incur a $25 admin fee. The last day to cancel a meal plan is Friday, Feb. 26 at noon.

Updated amended meal plan details and rates will be available on the Auxiliary Services Meal Plan webpage by Friday, Jan. 15.

Yes. Meal plan holders who do not use their meal plan on or before Feb. 17 will be automatically reassigned to the amended meal plan associated with the meal plan they were assigned to for the spring. The difference will be credited to their student account.

Parking and Transportation Services

Yes, Niner Transit and Paratransit, e-scooter and bike rentals, light rail, ZipCar and parking lots and decks are operational. However, there will be modifications in place to protect the health of the campus community. For the most up to date information visit the PaTS website.

Yes, each bus is limited to 19 passengers. All riders are required to wear face coverings while riding on Niner Transit. All riders are required to board at the front of the bus and depart through the rear exit. Read this information about how to ride transit this semester or watch this video on what to expect while riding Niner Transit.

An express bus route will be created to run between the Van Landingham traffic circle and the Gate 1 circle at the football stadium. Stops on the express route will be limited to the Stadium (CRI), PMSU (both directions) and Fretwell (both directions). This new route will help increase the speed of travel between the main campus and CRI Campus. Additionally, PaTS is looking at the possibility of removing certain stops from other bus routes to help speed up all service.

Niner Paratransit, the campus disability transport, will limit ridership to one rider (and an assistant if required). All riders and drivers must wear a face covering while in Niner Paratransit vehicles.

Yes, elevated cleaning and sanitizing of Niner Transit buses, Niner Paratransit vehicles, e-scooters and bicycles is taking place. Read more about our COVID-19 cleaning and sanitation procedures or watch this video on our bus sanitization processes.

Students and staff may use this form to request a refund at any time. Refunds are subject to the standard proration schedule. Refunds are not issued after the week of March 22.

Student permits will go on sale Jan. 19, 2021. Students who do not need to be on campus before in-person instruction resumes can receive additional savings by waiting to purchase until Feb. 19 when the price is prorated further.

Yes, Niner Transit will operate 2 Green and 2 Silver buses 6 a.m to 12 a.m. Monday - Friday and 6 a.m. - 9 p.m. Saturday and Sunday. Niner Paratransit will operate 7 a.m. to 12 a.m. Monday - Friday.

Parking enforcement will begin Jan 20, 2021. At this time, a valid permit will be required to park on campus.

Permit prices are prorated based on when they are purchased.

Recreation Facilities

University Recreation facilities are open, and virtual events will continue to be available.

Additional policies and protocols will be implemented and enforced, such as:

  • Reduced capacities within the facility — including the designation of zones within the building and required social distancing

  • Reduced operational hours to allow for additional cleaning measures

  • Increased sanitization of high-contact items and touchpoints

  • Patrons will be encouraged to limit their workout sessions to 60 minutes to allow others the opportunity to utilize the facilities

  • Due to changes in state guidelines, masks will be now required at all times at UREC regardless of the activity. 

 Appointments are required for many activities. More information can be found online.

Student Organizations and Activities

Yes! An important part of campus life is involvement in social activities and student organizations. Many friendships are made through involvement and your connection to UNC Charlotte is both through the classroom and these activities. While they will look different this year, we continue to be committed to building community and providing student leadership and learning opportunities. Watch this video on what to expect on campus this year.

All activities will adhere to physical distancing guidelines, so capacities for activities may be lower based on six feet of space between people. Whenever an event is indoors, everyone is expected to wear a cloth face covering that covers their nose and mouth even if not within six feet of another person.

When food and drinks are available at an activity, if a student is in close contact with any individual, students are expected to wear face coverings when they’re not eating or drinking. Dining Services will work with activity planners on the most appropriate approach to catering at various events and activities.

We highly encourage you to get involved on campus through one of our 400+ organizations. These organizations are a great way to make friends, explore your interests and build your skills.

  • You can find the list of organizations at studentorgs.uncc.edu. You can learn about these organizations and share your interest in joining through NinerEngage. Organizations will also send out information through social media about joining and attending their activities.
  • Fraternities and sororities will continue recruitment activities and will adjust to accommodate physical distancing guidelines. Many activities, including recruitment activities, will be offered in a hybrid approach allowing some opportunities to be in person and others in a virtual format. Recruitment activities will be advertised on social media and through promotion on campus.
  • Student organizations generally will use various approaches for meetings and activities including in-person, virtual and hybrid. Organizations use Campus Events, NinerEngage, social media and various on-campus promotions to share information about getting involved and attending activities.


UNC Charlotte will follow the same tuition and fee model for the spring as it has followed in previous semesters, as directed by the UNC System and as all other universities in the System are doing.

Undergraduate students that wish to defer their enrollment should contact the Office of Undergraduate Admissions by email at admissions@uncc.edu or call and speak to an admissions counselor at 704-687-5507.

Students offered admission to a graduate program may register for classes in the term and year admitted. Should they choose to begin enrollment in a different term, year, or program of study, they should reapply for admission. For additional information, please see the Graduate Admissions website at gradadmissions.uncc.edu

Prospective graduate students may not defer their application(s) for enrollment. Contact Graduate Admissions for additional information.

Enrolling in Tuition Insurance Protection is completely optional. It is a personal insurance policy between GradGuard and the student or payer. This policy can reimburse up to 100% of nonrefundable school costs after a full withdrawal for a covered illness (including COVID-19), injury or psychological condition. More information and frequently asked questions can be found on the Niner Central website. Please note: Tuition Insurance Protection from GradGuard does not cover adjustments, disruptions or withdrawals due to changes to University operations as a result of COVID-19, such as changes to instruction delivery methods, the availability of housing and dining plans, or other adjustments to campus operations made by UNC Charlotte or directed by the UNC System or public officials.

Charges are based on program type (distance education or main campus) and not delivery method (face-to-face, hybrid, online, etc.). To be charged distance education rates and to avoid paying some fees associated with on-campus student services and activities, students must be enrolled in a distance education degree program that is offered exclusively online or remotely.

While some of our classes have been moved to remote/online delivery to accommodate necessary physical distancing protocols, we expect most students to have a combination of in-person and remote/online classes. Tuition will not be reduced for remote/online classes as the most significant costs involved in delivering instruction are faculty salaries regardless of the mode of delivery; remote/online classes have additional costs related to technology support. We will also offer on-campus housing, services and activities as in the past. 

Study Areas

Yes, the Student Union and Library will be open with physical distancing measures in place. Face coverings will be required whenever you are indoors even if not within six feet of another person unless you are in your own study room.

Any student may use the printer stations located in the Student Union until 11 p.m. View the full list of locations.

In the Classroom

To honor the Student Government Association’s (SGA) overwhelming feedback to provide a weeklong break to students this semester, the break will occur Feb. 8-12. This is a change from the originally planned spring recess from March 29 to April 3.

All classes originally scheduled to be hybrid or face-to-face this semester will begin meeting on campus and continue meeting in-person for the remainder of the semester. As in the fall, the emphasis for these classes is placed on Programs for which in-person access to facilities, equipment or other resources are needed to ensure that we can maintain the best environment for instruction.

Yes, pass/no credit (P/N) is approved for the entire academic year, including summer.

No, if your class was scheduled to be online for the entire spring semester, it will remain online.

A student who is in a course that will resume with an in-person component following spring break but who needs to remain online will need to request an accommodation from their instructor. It may not be possible to provide an accommodation for certain courses. In these cases, the student may elect to withdraw from the course. Students who find it necessary to withdraw from a class during the semester will receive a grade of WE, withdrawal for extenuating circumstances. Students are advised to consult an advisor before doing so and to be aware of the enrollment requirements for financial aid.

No, but in consideration of those students moving into residence halls Feb. 18-21 while classes are in session, we will make the following accommodations:

  • For undergraduate students, there will be no assignments due or tests administered Feb. 18 and 19.
  • Any undergraduate student who must miss class Feb. 18 or 19 to move into a residence hall will have their absence excused. Housing and Residence Life will provide verification as necessary.
  • Academic Affairs will provide more information on this directly to faculty members.

Students who have needs requiring them to continue online education this semester should work directly with their faculty members and their academic advisors to discuss possible options. If necessary, students can withdraw from a course without penalty by the drop/add deadline.

Students who find it necessary to withdraw from a class during the semester will receive a grade of WE, withdrawal for extenuating circumstances. Students are advised to consult an advisor before doing so and be aware of the enrollment requirements for financial aid.

Most classrooms will have six feet of separation between students. For a small percentage of other classes, they will be as close to six feet apart as possible. The CDC recommends that “When maintaining six feet of distance is not feasible, try keeping as close to six feet apart as possible.” Class section capacities and classrooms have been adjusted to get to as close to six feet of separation as possible. All students and faculty will wear masks when in classrooms, and our ventilation systems have been tested and found to exceed the minimum standards for health and safety.

Yes, colleges and departments will have plans in place for how to handle faculty absences from illness if necessary. Plans vary by college and department, so instructors should communicate any questions to their department chair.

We are aware that not all students have access to needed internet bandwidth or other technology that allows them to access online/remote classes effectively. To the extent possible, we want to accommodate the needs of these students by providing access to campus WiFi and computers, assuring equity in students’ abilities to access coursework, and other digital resources.

We know some people have trouble accessing the Internet at home. UNC Charlotte is one of close to 20,000 eduroam campuses across the US that provides free wifi service. There are 38 sites across the Carolinas alone, including many campuses in the UNC System. Find an eduroam site near you on this interactive map. If you can get a WiFi signal at any of these sites and if your device has already been configured for eduroam, it will automatically connect. Otherwise, simply choose the Eduroam network and log in to eduroam.

Yes, all academic support services will be available to students — with additional enhancements for virtual support. You are encouraged to visit offices’ websites for details specific to their area or services offered.

Residence Halls

  • Plexiglas shields will be installed at reception desks. 
  • Some common area furniture will be removed or relocated to promote physical distancing.
  • Posted signs will remind staff to wear their required facial coverings when interacting in close proximity to others. Similar signs will encourage you to follow CDC guidance by washing your hands, wearing facial coverings, practicing physical distancing and refraining from sharing personal items like cell phones or drinking cups.  
  • Hand sanitizing stations will be posted at the exterior entrances of each building as well as the currently installed stations at main doors.
  • Some study lounges, meeting rooms and common area restrooms will be locked to reduce the total space needing to be cleaned daily. For those that remain open, furniture may be removed and/or relocated to encourage physical distancing.
  • Watch this video for more on what to expect for residence halls this fall.

HRL staff will clean public spaces, such as community bathrooms, in each residence hall daily and high-touch and heavily-trafficked areas multiple times daily, particularly main pathways, front doors, elevator buttons, etc.

Yes, all employees are required to complete COVID-19 awareness training and HRL managers are responsible for monitoring the compliance of their staff members.

You will be asked to practice physical distancing, refrain from large group gatherings and to wear facial covering even if you can maintain six feet of physical distancing.

Absolutely! Social and educational programming will still occur within residential communities. You can anticipate a variety of platforms, both in-person and online, which will be used to build community and connection within the halls. Whenever programs occur in person, they will respect physical distancing guidelines by limiting attendance, utilizing larger or outdoor spaces or having multiple dates and times available. More information for specific programs will be shared by HRL with residents.

  • HRL will work to keep you informed of the expectations for living in residence halls via UNC Charlotte email, verbal requests and guidance from HRL staff and through posted signs and publications (e.g. the Resident Handbook).
  • Yes, all on-campus residents will receive more information directly from HRL about move-in and life on campus.

In a non-COVID environment, we rely on students to abide by and uphold University and Housing policies. When we receive a report indicating a student may not be doing that, we are obligated to investigate and follow-up. As with typical violations of community standards and policies, there will be consequences (contractual or student conduct) for students who are not abiding by COVID-19-related policies.

University cleaning staff will be responsible for cleaning a housing unit following a confirmed positive case of COVID-19. The University will adhere to CDC protocols for cleaning the area.

No, not necessarily. Roommates in residence halls will be treated as a single household and, for this reason, will not be required to wear a mask while inside their residence hall room. As part of their roommate agreement process, we will ask that students work with their roommates to determine what’s reasonable in their rooms with regard to face coverings. Students are expected to wear masks or face coverings in common areas and outside of their rooms.

If there is an outbreak in one of our residence halls, we have the capacity to safely quarantine and isolate students in a designated space on campus. Appropriate processes on cleaning and sanitizing affected areas will be in place.

When hosting guests, students must always do so with respect to their room/suite/apartment-mates and the agreements made with one another. Furthermore, students should exercise individual due diligence to keep themselves and others safe and healthy.

Cleaning and Air Quality

Facilities Management and other environmental service partners (HRL, for example) will frequently clean and sanitize bathrooms, large meeting facilities, classrooms and other general use spaces. They will also focus on high-touch services like keyboards, computers, elevator buttons, handrails, etc. All campus cleaning units use EPA registered disinfectants. 

Dining Services will increase the frequency of its sanitization procedures, too. Staff will provide continuous cleaning and sanitization of tables, chairs and other high-touch surfaces and back of house, drink stations and restrooms will be cleaned every 30 minutes. Additionally, each dining facility will be disinfected nightly once they have closed for the evening.

Departments and units will be responsible for wiping down high-touch surfaces in their areas such as office doors, break room counters, individual desks, copying machines and other general-use office equipment. The University will also clean these areas but cannot do so between each use.

Yes, Facilities Management is using electrostatic sprayers and Adenosine Triphosphate (ATP) metering to test the cleanliness of surfaces. This electrostatic spraying process aggressively adheres a specialized solution to surfaces and objects. Surfaces are then tested through ATP monitoring and can be re-sprayed as needed to ensure they are safe.

Each department’s “Return to Campus Plan” includes a process. Facilities Management will also disinfect the space.

As a student, you are asked to wipe down your high-touch devices, like cell phones and laptops, frequently. You should also wash your hands with soap and water for 20 seconds often throughout the day, including after sneezing or coughing, before and after eating, after touching commonly used surfaces and after using the restroom. Hand sanitizer can be used if you cannot easily wash your hands.

Yes, one of UNC Charlotte’s 22 working groups is focused solely on air quality. Our air systems meet and exceed the current recommended air changes per hour. The air change is the number of times air enters and exits a room in an hour. It is important to also note that there are no reports of air distribution systems spreading COVID-19 or other infectious diseases such as the flu.

The United States Environmental Protection Agency has a list of products tested and proven to kill COVID-19, which is also recommended by the CDC. Visit the CDC’s webpage for more information.

Face Coverings/Masks

Everyone is expected to wear a cloth face covering that covers their nose and mouth whenever they are indoors unless they are alone in a personal space (even if not within six feet of another person). Management may grant exceptions for medical conditions or specific job duty or task that does not accommodate the wearing of a cloth face covering. 

Students concerned because they have medical or disability-related restrictions that keep them from safely wearing a face covering should contact the Office of Disability Services. Employees with similar concerns should contact the director of employee relations in the Department of Human Resources.

No, the CDC does not recommend the wearing of face shields instead of face masks. Please visit the CDC website for more information.

Due to CDC guidance, the University will not provide gloves unless required by individuals to complete designated job duties (ex: serving food).

A face covering isn't necessarily to protect you from contracting COVID-19. It is to keep you from accidentally or unknowingly spreading the virus to your friends, colleagues and students. In turn, your protection from contracting COVID-19 is dependent on the face coverings of others. We are all in this together.

If you are outside alone and can maintain six feet of distance, then you do not have to wear a face covering. You must wear a face covering when indoors and around others, regardless of distance.

If you are using disposable face covering, make sure you dispose of it and use a new one each time. The CDC recommends that you clean your cloth face covering after each use. Cloth face coverings can be hand or machine washed. For further information and detailed instruction on how to properly wash your cloth face covering visit the CDC's website.

No, the University will continue to follow CDC guidance. At this time the CDC is not recommending the use of safety goggles.

Health & Wellness Services

Yes, the Student Health Center (SHC) will have all services available to students. The Health Center will be available for in-person visits and telemedicine (virtual) visits by audio or video when appropriate. Watch this video for more information on the Student Health Center and other services to help you stay healthy — physically, mentally and emotionally.

Yes, the Student Health Center is a full-service medical office that is well-prepared for evaluating students with COVID-19 related symptoms and has the capability of testing when appropriate. The Student Health Center has a close relationship with the Mecklenburg County Health Department and local infectious disease specialists, and consults with them on a regular basis about testing protocols and any cases involving the campus community.

Yes, the Student Health Center has identified space that could be used for both isolation and quarantine of on-campus residents. Patients who test positive, as well as those identified as under investigation for COVID-19, will be housed there for the appropriate time frame. Students will be monitored by Student Health Center staff while housed in quarantine or isolation housing.

Yes, CAPS and the Center for Wellness Promotion are open to provide full service for students, although some appointments and events may be offered virtually to adhere to distancing guidelines.

Niner Health Check

Yes, students and employees will receive a daily Niner Health Check via email to assess their symptoms and complete an online survey indicating whether they: 

  • Have any COVID-19 related symptoms, including a fever, coughing, body aches, loss of taste or smell, 
  • Have tested positive for COVID-19, or 
  • Have come in close contact with someone who has tested positive.

All employees, including temporary and part-time employees and adjunct faculty will receive the Niner Health Check. 

Individuals who live outside of a 30-mile radius of UNC Charlotte and are not living, working or studying on campus for any reason may apply  for an exception as can individuals who are on long-term leave from the University.

This daily health check is required of all faculty, staff and students, regardless of if you are on campus. The assessment takes less than a minute to complete, and it is critical in ensuring we have accurate data on the health of our community.  Anyone not completing the health check as required will have their NinerNet credentials suspended until the assessment is done

If you accidentally submit an incorrect response to the Niner Health Check, make sure to fill it out correctly the next day. If a University representative contacts you regarding your submission that was incorrect, please notify them of the mistake.

No. There has to be many days (20+) of non-completion and many disregards of reminders before this happens.

No. If you are locked out from sites requiring your NinerNet credentials, you will still be a student. But, you will be unable to access portals such as Canvas, Banner, your UNC Charlotte email account, etc.

You will get a link at either the personal email or text number the University has on file for you, so make sure this info is up to date — just in case.

Employees are required to complete the daily screening Monday through Friday and any day on the weekend you may have to be on campus. The only exception for this is if you are on leave and not present on campus. Teleworking and part-time employees should still complete the daily screening. 

Students are required to complete the screening every day, even the days you are not on campus. 

Only weekdays will be factored into completion for the reminders for both employees and students.

As a reminder, individuals who live outside of a 30-mile radius of UNC Charlotte and are not living, working or studying on campus for any reason will qualify for an exception as will individuals who are on long-term leave from the University.

Individuals who live outside of a 30-mile radius of UNC Charlotte and are not living, working or studying on campus for any reason will qualify for an exception as will individuals who are on long-term leave from the University.

If you live within 30 miles of the University, you must complete the health check to ensure we can connect you with campus resources should you become ill. Additionally, the University has an obligation to perform contact tracing for members of our community on behalf of public health officials.

Yes, you will continue to receive the health check in case you need to begin returning to campus or you become ill. However, if you do not need it, you are free to delete it. You will not be in danger of losing your NinerNET credentials, and you will not receive reminders to complete the assessment.

If you do not complete the exception form, you will need to complete the daily health check to avoid suspension of your NinerNET credentials.

No, if you’re in the healthcare field, you don’t need to indicate every time you’re around an infected individual. If you are wearing appropriate PPE at work, following your employer's guidelines and have not experienced any unprotected, non-PPE exposure to COVID-19, then you don't have to indicate exposure every time in the Niner Health Check.  However, if you have exposure without appropriate PPE, we ask you follow standed quarantine protocols and report it in the Niner Health Check.

No, all students, faculty and staff will receive a daily email to complete their Niner Health Check. Your responses will help us monitor the overall health of our community. We hope you stay healthy, but if you are ill, this will also help us make sure you are getting the resources you need. For this effort to be successful, we need everyone’s participation.

Individuals who live outside of a 30-mile radius of UNC Charlotte and are not living, working or studying on campus for any reason will qualify for an exception as will individuals who are on long-term leave from the University.


University employees are now eligible to receive the COVID-19 vaccination. More information can be found on the Vaccine Information page

Individuals can use incidentreport.uncc.edu to report behavior counterproductive to COVID-19 best practices and other incidents. Inquiries will be evaluated and followed-up with accordingly.

If you think you may have COVID-19, you should contact the Student Health Center or your primary health care provider and explain to them you do not feel well and you believe you may have coronavirus. You will be directed on next steps. You should not go to the Student Health Center or your doctor’s office without calling first. You should also complete the daily Niner Health Check so we can make sure you have the support you need. 

If you are an on-campus student who is either being tested for COVID-19 or has been diagnosed positive and are able to return to your permanent residence to quarantine/isolate, you should do so. If you cannot, the University will make arrangements for you to be moved into special housing on campus. The University is prepared to provide food and other support services to students who are in isolation/quarantine on campus.

If you are an off-campus student, you should quarantine/isolate in your local off-campus residence or return to your permanent residence.

According to the CDC, it is unknown whether or not people who recover from COVID-19 can get infected again. Scientists are still working to understand this.

In order to share student information, a student must have a valid and updated signed Federal Education Rights and Privacy Act (FERPA) waiver on file. Without a FERPA waiver, the sharing of information is prohibited. Please be aware that certain offices/departments have their own FERPA waiver form that covers certain information housed by that particular office that will require a signed and valid FERPA waiver for that respective office. More information about FERPA is available online.

Faculty can speak to the parent to better understand their concern to be able to assist them to point them to the appropriate office without violating FERPA laws by disclosing personal information of a student.

The CDC defines a close contact for  COVID-19, as any individual who was within six feet of an infected person for at least 15 minutes starting from two days before illness onset (or, for asymptomatic patients, two days prior to positive specimen collection) until the time the patient is isolated.

Yes, even with a mask, hugging someone qualifies as close contact if they are within six feet for more than 15 minutes over a 24 hour period.

It could. Contact tracers will determine this through additional interview questions.

Faculty, staff and students who qualify for vaccination in the earliest phases of the state’s rollout plan should work with their local health department or medical provider to receive the vaccine as soon as it is available to them.

Information regarding the Univeristy's plans for the COVID-19 vaccine can be found on the vaccine information page.

Atrium Health may ask users to take part in a soft credit check to verify their identity. Completing this action does not affect your score and your score does not affect your ability to get the vaccine. If you encounter any issues, call the number at the top of the account registration page for assistance.


If you are new to Niner Nation this semester, you will need to complete a flu shot attestation by Monday, Jan. 25. You will receive this form directly in your inbox by Friday, Jan. 15.

Yes, you may still contact your health care provider for a flu shot or you may contact the Student Health Center to schedule an appointment for a vaccine.


Off-campus student workers who have been diagnosed positive for COVID-19 and placed in isolation will need to submit an absence verification request to Student Assistance and Support Services (SASS). Students will need to include documentation of their positive test results and may include any other medical documentation with dates a student should remain out of school/work. SASS will process this request and send a verification letter to the student and the student’s faculty on record, verifying the positive results and period of isolation. Students may forward this letter to their work supervisor to verify that they are cleared to return to campus. Please note, SASS does not send verification letters until the period of isolation is complete. After submitting the necessary request to SASS, any questions regarding return to work should be directed to the HR Benefits Office at benefits@uncc.edu.  

Yes, re-entry testing is required for those who are identified.

Yes, the University is conducting re-entry testing. Since the start of in-person classes has shifted to Feb. 22, testing will shift, too, except for those students with exceptions to live in residence halls. 

Any student with an exception to remain in the residence halls, those who receive exceptions to move into their residence hall as scheduled in January, and students with meal plans who plan to dine on campus in January will need to complete re-entry testing soon. Please review this important information for more details.

We will expand our weekly mitigation testing beginning this semester to all individuals who meet the same criteria for re-entry testing. Last semester, only residential students participated in mitigation testing. Participation in this testing is required, and selection will be randomized each week. Testing will start in January for all students who have an exception to live on campus; testing for all other students, faculty and staff identified for re-entry testing will begin after the return to in-person instruction. 

More information will be shared directly with those meeting the requirements no later than Feb. 5.

If you are living on campus, you will be required to be tested or provide proof of testing within 24 hours of your arrival on campus. This can be done by: 

  • Obtaining a test within 72 hours of returning to campus and providing proof of a negative test result with the first 24 hours after you arrive
  • Being tested on campus when you arrive
  • All others requiring testing will receive an email from the University by Friday. Feb. 5, with detailed information on your testing options and how to report test results if you choose not to be tested on campus.

Yes, UNC Charlotte will offer COVID-19 testing on campus to students and employees who have been evaluated by the Student Health Center or their health care provider and directed to seek a test. Appointments will be required for testing. 

Mitigation testing will also be conducted to test asymptomatic faculty, staff and students. 

There will be no cost to employees or students for on-campus testing who have been evaluated and directed by the Student Health Center or their health care provider to seek a test.

All employees and students will be instructed to complete a daily health assessment, which includes a temperature reading. The University has also provided every employee and student with a thermometer with which to take their temperature.

Note: Temperature checks are not a replacement for other protective measures such as social distancing and wearing face coverings to prevent the spread of COVID-19. It is possible still to be COVID-positive without the presence of a fever.

No, the University is not currently conducting antibody testing.

Yes, individuals undergoing testing should quarantine and follow the directives of their healthcare provider. They should not return to campus until cleared to do so. Make sure to complete the daily Niner Health Check to keep the University informed.

Up-to-date tracking of confirmed COVID-19 cases among the UNC Charlotte community is available on the University’s Emergency Management website. The University will have a contact tracing unit that will be working with Mecklenburg County Health Department to notify known contacts of anyone who has tested positive.

Yes, the University worked with the Mecklenburg County Health Department to establish a team of campus-based contact tracers to identify any close contacts of individuals with positive test results. Students and employees who are identified as close contacts are contacted by the University’s contact tracing team and advised to quarantine and seek a COVID-19 test.

Contact tracers will contact faculty and other students in classes if it is determined they are close contacts of a COVID-19-positive individual. It is important to note that just because you have been in class with someone does not mean you are necessarily at risk of being a close contact. The process is dependent on several factors, including the speed at which a student can be contacted and interviewed and the number of close contacts the individual has. However, the contact tracing process is typically complete within 24 hours.

Wastewater sampling and testing is being conducted on campus to learn more about its ability to serve as an early-warning detection system for COVID-19. Leading the project are Cynthia Gibas from Bioinformatics (CCI) and Mariya Munir from Civil and Environmental Engineering (Engineering), with support from a number of graduate students and post-doctoral researchers from various academic disciplines. They sample and test wastewater samples from designated collection locations, primarily residence halls, several days per week.

Specific labs in Bioinformatics and EPIC have been furnished with equipment and technology designed specifically for testing wastewater for COVID-19. All equipment and processes are operating according to guidelines from the Centers for Disease Control and Prevention’s National Wastewater Surveillance System.


Off-campus students who are identified for quarantine will be advised to do so in their off-campus residence for the appropriate amount of time. On-campus isolation will not be available for off-campus students.

Students who live on campus and require isolation or quarantine should do so at an off-campus private residence for the recommended length of time. For resident students who are unable to isolate or quarantine in this manner, the University has identified space in a residence hall reserved expressly for those in this situation. All decisions will be situation-specific and handled with great consideration for the continued safety and well-being of each student and the campus community.

Resident students who require isolation or quarantine at a separate residence are defined as follows:

  • Category 1: Individuals directed to self-quarantine;
  • Category 2: Individuals who are or become COVID-19 symptomatic;
  • Category 3: Individuals awaiting test results for suspected COVID-19 positive status;
  • Category 4: Individuals who have tested positive for COVID-19.

The University will provide ongoing medical care through phone and video calls, food delivery and other emotional support to a student in quarantine on campus.

At the end of any prescribed quarantine period, or when otherwise directed by a healthcare provider or public health care official that you may return to campus, students should notify the Office of Student Assistance and Support Services to coordinate and provide any necessary documentation for your return to campus. Employees should notify the HR benefits office and their manager to coordinate the appropriate documentation to return back to work.

Faculty/Staff FAQs

Supervisors are notified when employees receive an isolation or quarantine notification through the Niner Health Check. However, they are also instructed to reach out to their supervisor directly to further discuss coverage for work. Additionally, it is the responsibility of the employee to notify their supervisor when they are able to return to the work. If quarantined, it should not be until after 14 days. If in isolation, it is a 10-day period with improved or no symptoms and no fever for 24 hours without the use of medication. HR is available to assist both supervisors and employees if they need assistance.

No. Students are instructed to notify their faculty members if they are placed in isolation or quarantine. Additionally, if a student reaches out to Student Assistance and Support Services (SASS) for support, SASS will reach out to students’ faculty members on their behalf.

Yes, maximized teleworking is still encouraged for employees who can complete their necessary job duties remotely, and it is subject to supervisor approval.

The baseline expectation is that we are utilizing the daily screening check for students, faculty and staff to self-determine. If there is a department that thinks they have a specific need for a temperature screening they can include that in their return to work plan.

We are requiring everyone, including students, to wear a mask. We recommend that the faculty member will try different approaches. We are providing extra, individually wrapped masks to faculty, and there will be more masks available in the classrooms. We recommend faculty to ask them to mask up first before turning the student away.

Information about teleworking can be found in Policy 101.22 and in these remote technology tips.

Your supervisor will determine your status and let you know if you are mandatory. Those employees whose presence has been determined to be mandatory to University operations during certain types of adverse weather or emergency events and whose services support critical University activities or infrastructure are considered mandatory employees. When required to report to work during these events, the employee is expected to use sound judgment with respect to maintaining personal safety given their individual circumstances, but also to make a substantial and good faith effort to reach the worksite in a timely manner.

Mandatory employees will receive notice from an appropriate supervisor, requiring that the employee report to work on campus regardless of operating condition.


Paid administrative leave is no longer available for employees unable to telework. More information and other leave options can be found on the staff information page.

Any mandatory or non-mandatory employees who are ill must not come to work. Commit to protecting your health and the health of others by staying at home. There are many leave options available to support employees who are ill. More information is available on the Staff Information page.

Employees are encouraged to talk with their supervisor about potential options for teleworking or flexing their work schedules to meet child care and elder care needs. With supervisor approval, employees can use vacation, sick and bonus leave to account for time not worked.  Employees can also request to change from the 24 hours of regular Community Service Leave to the 36 hours of Literacy, Tutoring, and Mentoring Community Service Leave (CSL) to support children in a virtual or partially in-person academic setting. Visit the changes to CSL webpage for more information. If they have exhausted all their leave, the COVID-19 Leave Bank is another option. More details on how to apply will be released soon on the Human Resources website. In addition, employees are encouraged to reach out to the Employee Assistance Program (EAP) for resources to address child/elder care issues.

ComPsych is the designated partner for the University's Employee Assistance Program.  For more information about this program, please visit the HR website. Employees can reach GuidanceResources by:

ComPsych has also created a digital toolkit of its services and resources concerning the COVID-19 outbreak. This toolkit will be updated as needed during the evolving situation. 

Vacation, Sick and BONREG Leave are all eligible to be donated to the COVID-19 Leave Bank. BONSAL and BONSPL are not eligible to be donated. More information can be found hr.uncc.edu/benefits/covid-19-leave-bank.

The University has instituted some limited furloughs based on specific budgetary circumstances, including in the Athletics Department.


The Coronavirus Aid, Relief and Economic Security (CARES) Act was passed by Congress and signed into law to provide economic relief from COVID-19. One section of the CARES Act established the Higher Education Emergency Relief Fund which provides money to schools for emergency grants distributed to qualifying students for expenses related to the disruption of campus operations due to the pandemic.

The following eligibility criteria apply. 

  • Student must have been enrolled in spring 2020 classes. 
  • Student must meet eligibility requirements for federal financial aid; therefore, you must have completed a 2019-20 or 2020-21 FAFSA. If you have not completed a FAFSA, you are encouraged to visit studentaid.gov and complete the 2020-21 FAFSA.

However, not everyone who meets the above criteria will receive grant funds. This money will be distributed first to those students identified as having the highest need based on their most recent Free Application for Federal Student Aid (FAFSA). 

Federal requirements do not allow us to distribute funds to international students, undocumented students, or students who were only enrolled in Distance Education classes.

Students who receive the grant award will receive an email and will also see the amount of their grant posted to their student account before it is refunded via direct deposit or mailed check. 

  • The CARES Act funding is listed under the Summer 2020 Activity. You will see a positive amount labeled "CARES Act Grant" and a negative amount labeled "CARES Act Refund".
  • This negative amount does not mean that we have taken away your CARES Act funding.
  • The negative amount (the refund) is the amount you are receiving by direct deposit or mailed check.

Students who don’t meet the eligibility during the initial funding will be reviewed as their conditions may change. For example, additional grants will be distributed throughout the summer as students register for class or meet other eligibility criteria. Students who file an application for emergency aid funding will receive a decision within two weeks after they file.

After the grant money has been posted to student accounts, the University will disburse the money directly to the student by direct deposit to the bank account on file. If a student has not enrolled for direct deposit, then the University will mail a paper check to the student’s permanent address on file. 

If you did not receive CARES Act grant funds, you may request the University to review your current situation by applying for CARES emergency aid funding

The U.S. Department of Education does not allow these funds to be distributed to international students, undocumented students, or students enrolled in distance-only degree programs.

Yes. The Department of Education requires that students meet federal financial aid eligibility criteria. This is determined by submitting the FAFSA.

Students who meet basic eligibility criteria for federal financial aid and who have the greatest financial need will receive the first distribution of these funds. The University will use Free Application for Federal Student Aid (FAFSA) data to determine eligibility. If you receive financial aid but did not receive a CARES Act grant, you may request the University to review your current situation by applying for emergency aid funding

Yes. The UNC Charlotte Student Emergency Fund helps by providing financial support when you need assistance with unexpected, unforeseen and unavoidable emergency expenses, including pandemics. Currently-enrolled students can apply for the UNC Charlotte Student Emergency Fund here.